- I'm not compensated by Interactive Intelligence, Inc. for writing this blog. I'm just really jazzed about the product.
- I am a contractor for Interactive Intelligence, Inc. and get paid for consulting.
- I am completely biased toward ININ's solutions. There may be some mention of competitive products, but keep my history in mind as a point of reference.
IPA Best Practices, Design Techniques, tips and tricks, from the field and from inside the vendor, relating to the Interaction Process Automation product from ININ / I3 / Interactive Intelligence, Inc. Author is Rick McGlinchey, an I3 employee from '97 to '08, who now works as a Process Architect and Consultant for Hire.
Disclosure
Some stuff you might be interested to know about me and the blog:
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