IPA Best Practices, Design Techniques, tips and tricks, from the field and from inside the vendor, relating to the Interaction Process Automation product from ININ / I3 / Interactive Intelligence, Inc.
Author is Rick McGlinchey, an I3 employee from '97 to '08, who now works as a Process Architect and Consultant for Hire.
Have a topic you'd like to see covered with IPA? Feel free to drop a comment here. There will be no compensation, remuneration, payback, or other form of payment in return of any suggestions posted here.
Thanks in advance for your input!
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